BUAD 83- Conflict Resolution

Course Objectives
This course is designed to introduce the participant to the meaning of conflict, the causes of conflict and strategies for resolving interpersonal conflict. Emphasis will be placed on the five conflict handling modes, how to deal with difficult people and how to bring out the best in others.

Course Content
The following list provides an overview of the main topics covered in the course:
• What is conflict?
• Five conflict handling modes
• How to deal with difficult people
• Building better relationships
• How to bring out the best in others
• Tools to help us deal with conflict
• Appreciating differences
• Four step conflict resolution model

Methods of Instruction
• Class discussion and participation
• Experiential learning activities
• Individual and group problem solving
• Case analysis
• Lecture
• Video presentation

Additional Information
• Each course is 9 hours.
• Participants will receive 1/2 unit of college credit per course.