BUAD 88- Communicating with People

Course Objectives
This course is designed to introduce participants to key elements in communication. Topics will include verbal and nonverbal communication as well as listening skills. Emphasis will be placed on communication within business organizations and how to effectively communicate with internal and external customers.

Course Content
The following list provides an overview of the main topics to be covered in the course:
• Communicating with customers
• Methods of communication verbal and non-verbal
• Barriers to effective communication
• Improving communication skills
• Listening skills
• Telephone communication

Methods of Instruction
• Class discussion and participation
• Experiential learning activities
• Individual and group problem solving
• Case analysis
• Lecture
• Video presentation