A skills development program that consists of college credit courses, each earning 1/2 unit.

(Current fees- $10 per half-unit)

Take all 10 classes and receive 5 units with a Certificate of Achievement Or choose the ones that best fit your needs.

  
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CUSTOMER SERVICE FACTS

-96% of unhappy customers leave without saying something.

- Unhappy customers tell an average of 13 people.

- It costs five times more to gain a new customer than to keep an existing customer.

 

 
Customer Service Academy provides training in key areas of service and equips participants with skills that can be applied in their workplace.

Select the links below to view course descriptions:

BUAD 85- Customer Service in the Workplace

BUAD 84- Attitude in the Workplace

BUAD 88- Communicating with People

BUAD 90-  Ethics and Values

BUAD 83-  Conflict Resolution

BUAD 81- Stress Management in the Workplace

BUAD 89- Time Management

BUAD 87- Team Building

BUAD 82- Managing Organizational Change

BUAD 86- Decision Making and Problem Solving